After about an hour wasted on the phone and transferred twice, I finally got back to someone nice (Heather) at the front desk and she helped me out. They ended up telling me my room was comped for the situation and then a couple days passed and the charges were still on bill. He did use a cuss word in telling me (only thing inappropriate) and the Manager called security on him. At first she said well we are going to give you a late check out but eventually comped the room (so I thought) While at the front desk talking calmly to the manager, my friend the guest denied late check out came up to me and told me the situation and how rude they were treated. I didn't go all Karen on them but I wanted to see what sort of compensation was going to be given for this inconvenience/experience. (The only other exit was an emergency.) Needless to say, by the time I got to the front desk was not in the best mood. After we were finally out, we obviously did not want to take the elevator again and tried to take the stairs to casino/lobby but there was no exit from the stairs? Ended up in the offices and someone had to walk us through the entire back of the house which was a real treat. This all happened 10:30 am and they could not let them stay an hour past check out even though we were trapped. She told them no and they had to be out by check at 11am cause the hotel was sold out. The front desk manager was extremely rude to them.

To make matters worse others in our party called to receive a late check out (not all day but at least till we were out of the elevator) since they were stuck waiting for us. Thank God for them! The hotel wanted us to wait till the elevator company could come out to fix it which at that point they were not even answering the phone. My wife and I were trapped in there for over an hour until the Fire Department came and got us out. We got on the elevator on the 3rd floor and it stopped suddenly.

We decided to take the stairs up a flight and get on the next elevator rather than ride the poo trolley. While trying to head up to the room one of the elevators had poop on the floor (no joke) I understand this was not the hotels fault but what happened after totally was. (Great venue even though we got rained out.) But the next morning we were getting ready to leave and headed to friends room who we were staying here with. Want to start by saying we had a great time at a concert we went to at the amphitheater.

Hollywood casino st louis concerts